Write at firstname.lastname@example.org to get technical support. Please, put your license key in the title or the body of the message.
The basic support package includes bug-fixing. Report to us about all cases when the software didn't work correctly. You may also ask a question about how the program works if the documentation turns out incomplete in certain aspects.
Extended support includes us helping you individually during your work. We will help you resolve the difficulties you may encounter with setting up and using your custom model or with other aspects of the software operation.